Refund & Return Policy
Last Updated: August 26, 2026
Thank you for shopping with Claire Beverly – New York. We want you to feel confident with your purchase. If you are not completely satisfied with your order, we offer a 30-day return policy subject to the conditions below.
Return Eligibility
We accept eligible returns within 30 days from the date you received your order.
To qualify for a return:
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The item must be unworn and unused.
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The item must be in the same condition in which you received it.
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The item must be returned with its original packaging and all applicable tags attached.
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You must provide valid proof of purchase, such as your order number or receipt.
Items that do not meet these requirements may not be eligible for a refund or exchange.
How to Start a Return
Before sending anything back, you must contact our customer service team at:
Please include:
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Your order number
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The item(s) you wish to return
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The reason for the return
You must contact us before returning your package so that we can provide return authorization and the correct return address.
Where applicable, we may also provide a return shipping label.
Unauthorized returns may not be accepted or processed.
Return Shipping Costs
For standard returns where you simply change your mind or no longer want the item, return shipping costs are the responsibility of the customer.
For verified damaged, defective, or incorrect items, Claire Beverly will cover the applicable return shipping costs.
Order Cancellation
Orders may be cancelled within 24 hours of purchase by contacting:
After the 24-hour cancellation period, your order may already have entered processing or production and can no longer be cancelled.
If you still wish to return the order after this period, you may wait until the package has been delivered and then submit a return request in accordance with this Return Policy.
For selected custom-made, personalized-style, or print-style items, cancellation may no longer be possible once production has started.
Once an order has been dispatched, it cannot be cancelled.
Non-Returnable Items
The following items are not eligible for return:
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Gift cards
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Selected custom-made or personalized items
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Selected print-style items that are made or prepared specifically after an order is placed
Where an item is excluded from returns, this will be clearly stated on the applicable product page where relevant.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
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Your order number
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Clear photographs of the item
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Clear photographs showing the damage, defect, or incorrect item
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Photographs of the original packaging, where applicable
Once we review and verify the issue, we will offer you a free replacement or a full refund, where applicable.
For verified damaged, defective, or incorrectly fulfilled orders, Claire Beverly will cover the applicable return shipping costs and will not charge a restocking fee.
Restocking Fees
We do not charge restocking fees for returns.
Refund Process
To begin the refund process, contact us at:
After we receive your returned item, we will inspect it and notify you that the return has been received.
Once the inspection is complete, we will notify you whether your return has been approved.
If approved, the refund will be issued to your original payment method.
Please allow up to 7 business days for us to process an approved refund. Your bank or payment provider may require additional time to post the funds to your account.
Exchanges
If you would like to exchange an eligible item, please contact us at:
Please include your order number and the product details you would like to exchange.
Eligible exchanges may be arranged within 30 days of delivery, provided the item is:
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Unworn
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Unused
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In its original condition
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Returned with original tags and packaging
Our customer service team will provide instructions and assist you through the exchange process.
Important Note
Return approval is subject to the conditions outlined in this policy. Nothing in this policy is intended to limit any consumer rights that cannot legally be excluded or restricted under applicable law.
Contact Us
For questions regarding returns, refunds, or exchanges, please contact us:
Claire Beverly – New York
Operated by: Tarini LLC
30 N Gould St., Suite B
Sheridan, WY 82801
United States
Email: hello@clairebeverly.com
Customer Service Hours:
Monday–Friday: 9:00 AM–5:00 PM (ET)
Saturday–Sunday: 10:00 AM–3:00 PM (ET)
Claire Beverly – New York
Timeless style, thoughtfully chosen.