Frequently Asked Questions
How can I get in contact with you?
You can contact our customer service team at hello@clairebeverly.com.
Customer Service Hours (ET):
Monday–Friday: 10:00 AM–5:00 PM
Saturday–Sunday: 9:00 AM–3:00 PM
Please note that we do not provide customer support through Instagram or Facebook. To help us respond as quickly as possible, please limit inquiries to one email thread.
Which payment methods are available?
We currently accept:
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Visa
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Mastercard
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American Express
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Shop Pay
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Apple Pay
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Google Pay
Your selected payment method is charged when your order is successfully placed and payment is authorized.
For more information, please see our Payment Policy.
How long does it take to receive my order?
Most orders are delivered within approximately 6–10 business days, including:
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1–3 business days for processing
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5–7 business days for standard shipping
For complete information, please see our Shipping Policy.
When will my order be dispatched?
Most orders are processed and dispatched within 1–3 business days, Monday through Saturday.
Shipping times may vary depending on product availability and other circumstances.
For selected custom-made or print-style items, an additional 4–5 business days may be required for production before shipment.
Please see our Shipping Policy for additional information.
Where can I find my order information?
After your order is successfully placed, you will receive an order confirmation email at the email address provided during checkout.
If you do not see the email, please check your spam or junk folder.
If you still cannot find your confirmation, contact us at:
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Can I change the delivery address for my parcel?
If your order has not yet been processed, contact us as soon as possible and we will do our best to update the shipping address.
Once an order has been processed or dispatched, we cannot guarantee that the address can be changed.
Please carefully check your shipping information before completing your purchase. Customers are responsible for providing an accurate and complete delivery address.
What happens if my package is lost?
If your package does not arrive within the estimated delivery timeframe, please allow an additional 3 business days, Monday through Friday.
If your order still has not arrived after this period, contact us at:
We will investigate the shipment with the carrier.
If the package is confirmed to have been lost in transit, we will offer you a free replacement or a full refund.
Please see our Shipping Policy for complete details.
Will my delivery charges be refunded if I make a return?
Shipping within the United States is free on all orders, so there are no standard delivery charges to refund.
For standard returns, the return shipping cost is the responsibility of the customer.
For verified damaged, defective, or incorrect items, Claire Beverly will cover the applicable return shipping costs.
Please see our Refund & Return Policy for complete details.
What if I'm unsure about sizing?
We want you to feel confident about your purchase.
For general sizing information, please refer to the size guide available on the relevant product page or throughout our website.
If you have questions about the fit or sizing of a specific product, contact us at:
Our customer service team will be happy to assist.
Why was my order canceled?
There are several reasons an order may be cancelled, including product availability, payment authorization issues, pricing or inventory errors, or other circumstances affecting order fulfillment.
If your order has been cancelled and you have questions about the reason, please contact:
Our team will review the order and assist you.
How can I cancel my order if I change my mind?
Orders may be cancelled within 24 hours of purchase by contacting us at:
After the 24-hour cancellation period, processing or production may already have started and the order can no longer be cancelled.
If the cancellation window has passed, you may wait until your order is delivered and request a return in accordance with our Refund & Return Policy.
For selected custom-made, personalized-style, or print-style items, cancellation may no longer be possible once production has started.
Once an order has been dispatched, it cannot be cancelled.
What if I ordered the wrong item or size?
Contact us as soon as possible at hello@clairebeverly.com.
If your order has not yet been processed, we will do our best to assist with changes.
Once an order has been processed or shipped, changes may no longer be possible. In that situation, you may be able to return or exchange the item in accordance with our Refund & Return Policy.
How can I check the status of my order?
Once your order has been dispatched, we will send a shipping confirmation email with tracking information.
You can use the tracking information provided in that email to monitor your shipment.
If you have not received tracking information or need assistance with your order, contact:
How do I return an item?
We offer a 30-day return period from the date you receive your order, subject to the conditions in our Refund & Return Policy.
To start a return, contact us at:
Please include your order number and the reason for your return.
Do not send a return before contacting us, as you must receive return authorization and the correct return address first.
Eligible items must generally be unworn, unused, in their original condition, and returned with applicable tags and packaging.
We do not charge restocking fees.
For complete return, refund, and exchange information, please visit our Refund & Return Policy.
Contact Us
Still have a question?
Our customer service team is happy to help.
Claire Beverly – New York
Operated by: Tarini LLC
30 N Gould St., Suite B
Sheridan, WY 82801
United States
Email: hello@clairebeverly.com
Customer Service Hours (ET):
Monday–Friday: 10:00 AM–5:00 PM
Saturday–Sunday: 9:00 AM–3:00 PM
Claire Beverly – New York
Timeless style, thoughtfully chosen.